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FAQs

  • Does LetsTalk.com Trade-ins guarantee the trade-in value of my cell phone?

    As long as you correctly describe the condition of your cell phone and we receive it in the condition stated you will receive the quoted cash value, or a check will be issued to your chosen charity. However, we do inspect every cell phone, and trade-in values may be adjusted if we receive your cell phone in a condition different than what you describe.

  • How do I erase all the data from my cell phone?

    Most cell phone models allow you to erase all the data and reset it to the factory settings. Refer to your owner's manual or the manufacturer's website for instructions. Also, make sure to remove any user locks from your cell phone, or set the password to 0000.

  • Do I need to cancel my service or deactivate my cell phone?

    YES! All Sprint, Verizon, Alltel, US Cellular, Cellular One, metroPCS, and NTelos cell phones and all other CDMA cell phones that DO NOT use a SIM card MUST BE RELEASED AND HAVE A ZERO ACCOUNT BALANCE. Credits issued may be reduced to 0 for phones from CDMA carriers that have not been released or carry an unpaid balance.

  • How do I find my cell phone's IMEI/ESN number?

    Most cell phones have the IMEI or ESN number located on the sticker underneath the battery. If your cell phone is GSM (most Cingular and T-Mobile phones) you can also press the following keys one by one: * # 0 6 #. As you press the last #, your phone's IMEI number will appear on the screen.

  • How can I tell if my cell phone has been water damaged?

    Most cell phones have a water damage sticker underneath the battery. If the sticker is a red dot that has "bled" beneath your battery it is an indication that it has come in contact with moisture or water.

  • Who pays for shipping?

    We do! Once you have determined the trade-in value of your cell phone and accepted the credit offered, you can print out a prepaid USPS shipping label. There is NO cost for you to send us your cell phone!

  • How do I know what cell phone model I have?

    If the model number is not visible on the front it can usually be found on a sticker underneath the cell phone's battery.

  • When are checks sent?

    You will be notified via email when your cell phones are received, and again when we mail the check.

  • Why do I need to create an account?

    So we can send you your cash! Creating an account also allows you to log in to check the status of your trade-in and to trade-in more cell phones in the future.

  • What do you do with my old wireless device?

    If your cell phone is in working condition or can be repaired, we make sure it goes to a place where it can be reused. If your cell phone is broken beyond repair, we recycle it using the most environmentally friendly methods currently available.

    Flipswap's reLeaf project plants a tree for every phone that they recycle. More trees mean more clean air to breath, less carbon dioxide to heat things up and cleaner water to wash your electric car.

  • What does it mean when I see "Plant a Tree"

    If your cell phone is too old or in too poor condition to get cash back, we will ensure your old cell phone is recycled and a tree is planted through our reLeaf project initiative.

  • Do you keep my information safe and private?

    We will never sell or give your information to 3rd parties. Please see our Privacy Policy for more details.

  • Do you want my charger and other accessories?

    We will gladly accept your wall charger, car charger, or any other accessories that you have for your cell phone. Simply include them in the package when you ship your cell phone to us.

  • Do you accept broken or damaged devices?

    Some broken or damaged cell phones still have enough value for us to pay you for them. If not, we will gladly accept them for recycling. Flipswap plants a tree for every broken phone they recycle.

  • What model cell phones do you accept?

    We accept ANY phone from ANY carrier in ANY condition!

  • What if my cell phone isn't listed?

    Please send an email to tradeinsupport@flipswap.com. Make sure to include the manufacturer and model of the cell phone. We will add it to our system and notify you by email when it has been added so you can trade it in!

  • Can I get my cell phone back once I send it to LetsTalk.com Trade-ins?

    Unfortunately, once you send us your phone, we are unable to send it back to you.

  • Can I trade in more than one cell phone?

    There is no limit to the number of cell phones you can trade in.